Privacy Policy

1. Who We Are

arab4d ("arab4d", "we", "us", "our") operates the online gaming platform accessible at https://arab4d.cam. We are an internationally licensed online gambling operator offering sports betting, live casino, lottery, and related entertainment services primarily to players in Indonesia.

This Privacy Policy ("Policy") describes how arab4d collects, processes, stores, and protects the personal data of all registered users ("you", "your", "User") and visitors to our website. By registering an account or using our services in any capacity, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

If you have questions about data privacy at arab4d, please contact our support team at [email protected]. We will respond within 14 business days.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account or interact with arab4d services, we collect information you submit directly, including:

• Identity data: Full legal name, date of birth, gender, nationality.
• Contact data: Email address, mobile phone number, residential address (including city, province, and postal code).
• Identity documents: Copies of your KTP (Indonesian National Identity Card), passport, or other government-issued identification submitted during KYC verification.
• Selfie verification: A photograph of you holding your identification document, used to confirm identity during KYC.
• Account credentials: Username and encrypted password. We never store passwords in plain text.
• Financial data: Bank account details (for bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Danamon) or e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) provided for deposit and withdrawal processing. We do not store full card numbers.
• Communications: Records of your correspondence with our customer support team, including live-chat transcripts, email exchanges, and WhatsApp messages.

2.2 Information Collected Automatically

When you visit or use arab4d, we automatically collect certain technical and behavioural data, including:

• Device data: IP address, device type and model, operating system, browser type and version, screen resolution.
• Usage data: Pages visited, features used, games played, bets placed, session duration, click paths, and search queries within the platform.
• Transaction data: Deposit amounts, withdrawal amounts, game results, bonus usage, and complete transaction history in IDR.
• Geolocation data: General geographic location inferred from your IP address (city and country level only). We do not access precise GPS coordinates without explicit consent.
• Log data: Server-side access logs including timestamps, HTTP status codes, and referral URLs, retained for security and debugging purposes.

2.3 Information from Third Parties

In limited circumstances we may receive data about you from third parties, including:

• Payment processors and banks, to confirm transaction status and detect fraud.
• Identity verification services, to validate documents submitted during KYC.
• Game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming), limited to game-session outcomes required for transaction processing.
• Publicly available sources, used to screen for politically exposed persons (PEPs) or individuals on international sanctions lists as required by anti-money-laundering obligations.

3. How We Use Your Data

arab4d uses your personal data for the following purposes:

3.1 Service Delivery

• Creating and managing your player account.
• Processing deposits and withdrawals in Indonesian Rupiah (IDR).
• Providing access to betting markets, casino games, lottery products, and other features.
• Calculating and crediting bonuses, cashback, and VIP tier rewards.

3.2 Identity & Security Verification

• Conducting KYC procedures to verify your identity and confirm you are at least 21 years of age.
• Detecting and preventing fraud, money laundering, and unauthorized account access.
• Screening against applicable sanctions and politically exposed persons lists.

3.3 Customer Support

• Responding to enquiries and resolving disputes submitted via live chat, email, or WhatsApp.
• Maintaining records of support interactions to improve service quality.

3.4 Legal & Regulatory Compliance

• Complying with international gaming regulations, anti-money-laundering (AML) obligations, and applicable data protection standards.
• Responding to lawful requests from regulatory bodies or law-enforcement agencies.

3.5 Platform Improvement

• Analysing aggregated usage data to improve platform performance, user interface, and game selection.
• Conducting A/B testing and quality assurance to enhance your experience.

3.6 Marketing Communications

• Sending promotional offers, bonus notifications, and product updates where you have consented to receive them.
• You may opt out of marketing communications at any time by contacting customer support or using the unsubscribe link in our emails.

4. Legal Basis for Processing

arab4d processes your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you requested when registering an account, including payment processing and game access.
• Legal obligation: Processing required for compliance with AML regulations, KYC obligations, gaming licence conditions, and responses to lawful government requests.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and general improvement of our services, where such interests do not override your fundamental rights.
• Consent: Processing for direct marketing communications, where you have given explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

arab4d does not sell, rent, or trade personal data. We share data only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf. These include payment processors (banks and e-wallet operators), identity verification services, cloud-hosting providers, customer support platforms, and cybersecurity vendors. Each provider is contractually bound to process data only as instructed and to maintain appropriate security standards.

5.2 Game Providers

To facilitate gameplay, session data (including a pseudonymous player identifier and game-result records) is shared with licensed game studios such as Pragmatic Play, Evolution Gaming, and Microgaming. No contact or financial information beyond what is strictly necessary for session integrity is transmitted.

5.3 Legal & Regulatory Disclosure

We may disclose personal data to competent authorities, regulatory bodies, or law-enforcement agencies when required to do so by applicable law, court order, or our gaming licence conditions. We will notify you of any such disclosure where legally permitted to do so.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the successor entity. We will noti fy you in advance of any such transfer and ensure the recipient entity maintains data protections equivalent to those described in this Policy.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. arab4d uses cookies and similar tracking technologies (including local storage and session tokens) to operate core platform functionality and improve your experience.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. These cannot be disabled without impairing service functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options to personalise your experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the platform. This helps us identify pages that perform poorly, features rarely used, and general navigation patterns. We use internal analytics tools; we do not load Google Analytics or similar third-party analytics scripts.
• Security cookies: Used to detect suspicious login attempts, flag unusual activity patterns, and enforce session expiry policies.

6.3 Managing Cookies

You may control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Functional and analytics cookies may be disabled with minimal impact on basic usability. Refer to your browser's help documentation for instructions on managing cookie preferences.

7. Data Retention

arab4d retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence conditions. Specific retention periods are as follows:

• Account data and KYC records: Retained for the duration of your account and for a minimum of 5 years following account closure, as required by AML and gaming regulations.
• Transaction records: All deposit, withdrawal, and betting records are retained for a minimum of 5 years to satisfy financial audit and anti-money-laundering requirements.
• Customer support records: Support communications are retained for 3 years following the resolution of each case.
• Marketing consent records: Records of your consent to receive marketing communications are retained until you withdraw consent, plus an additional 2 years for compliance documentation purposes.
• Server log data: Technical access logs are retained for 12 months and then securely deleted.

Upon expiry of applicable retention periods, data is either securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

8. Your Rights

Regardless of where you are located, arab4d respects the following individual rights with respect to your personal data:

8.1 Right of Access

You have the right to request a copy of the personal data arab4d holds about you. We will provide this information within 14 business days of receiving a verified request.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain information directly through your account dashboard; for changes to identity documents or KYC records, contact customer support.

8.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Please note that certain data must be retained to fulfil legal obligations (see Section 7) and cannot be erased upon request during those mandatory retention periods.

8.4 Right to Restriction of Processing

You may request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or where you have objected to processing based on legitimate interests.

8.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

8.6 Right to Object

You have the right to object to processing based on legitimate interests at any time. You also have the unconditional right to object to processing for direct marketing purposes; we will cease marketing communications immediately upon receipt of such an objection.

8.7 How to Exercise Your Rights

To exercise any of the rights listed above, contact our support team at [email protected] with the subject line "DATA RIGHTS REQUEST". We will acknowledge your request within 3 business days and fulfil it within 14 business days. We may request identity verification before processing sensitive data requests to ensure we do not disclose information to unauthorised parties.

9. Security Measures

arab4d implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and our servers is encrypted in transit.
• AES-256 encryption at rest: Stored personal and financial data is encrypted using industry-standard symmetric encryption.
• Access controls: Internal access to personal data is restricted to authorised personnel on a strict need-to-know basis. Access is logged and audited regularly.
• Two-factor authentication (2FA): Available for all player accounts and mandatory for all administrative staff accounts.
• Penetration testing: Our platform undergoes regular third-party penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection systems: Automated monitoring systems flag unusual patterns of access or data movement in real time.
• Incident response plan: In the event of a data breach that may affect your rights, arab4d will notify affected users within 72 hours of becoming aware of the incident, in accordance with applicable data breach notification obligations.

While we take every reasonable precaution, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.

10. Minors & Age Restriction

As part of our KYC process, all players must submit government-issued identification confirming they are at least 21 years of age. If we discover that a player has provided false information about their age, we will immediately suspend the account, void all pending transactions, and delete the collected data to the extent permitted by our legal retention obligations.

If you are a parent or guardian and believe that a minor under your care has registered an account with arab4d without your knowledge, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

We encourage parents and guardians in Indonesia to use parental control software to restrict access to online gambling platforms on devices used by minors.

11. Changes to This Policy

arab4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or service offerings. When we make material changes, we will:

• Post the revised policy on this page with an updated "Last Updated" date.
• Send a notification to your registered email address summarising the key changes.
• Display a prominent notice on the arab4d platform for a period of at least 14 days following the change.

Your continued use of arab4d services after the effective date of a revised policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must discontinue use of the platform and may request account closure by contacting customer support.

We recommend reviewing this page periodically to stay informed of how arab4d protects your personal data. Previous versions of this Policy are available upon request.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way arab4d handles your personal data, please reach out through the following channels:

• Email: [email protected] — use subject line "PRIVACY ENQUIRY" for fastest routing.
• Live Chat: Available 24/7 through the arab4d platform dashboard.
• WhatsApp: Accessible via the customer support section of your account.
• Response time: We acknowledge all privacy-related enquiries within 3 business days and aim to resolve them fully within 14 business days.